Replies in the customer's dialect
Customers write colloquial Palestinian Arabic, English, or Arabic in Latin letters. Shihab reads all three and answers in kind, not in formal Arabic.
ShihabAI
An AI agent for your restaurant that answers customers and takes the order
Shihab answers your restaurant's messages on WhatsApp, Messenger, Instagram and web chat, in the customer's own dialect. It handles menu, price and delivery questions, and carries the order from the first message to the cashier.
The customer's own dialect, answered in kind.
What Shihab actually does
Most messages a restaurant page gets are the same few questions: how much is the crispy meal, do you deliver to Betunia, are you still open, I want two meals and fries. Shihab answers all of them from your own data, and finishes the order instead of leaving the customer waiting.
Knows your menu and your prices
Items, sizes, add-ons, prices, delivery areas and the fee for each one, and the opening hours of each branch. Every total is computed in code, never guessed.
Takes the whole order
It asks for the size and the add-ons, works out the total and the delivery fee, confirms the address and phone number, and sends the order to the cashier.
Hands over to your team when it matters
A complaint, a special request, a question with no confirmed answer: it goes to a person with the full conversation attached, in the same inbox.
Never closes, never falls behind
Late at night, during the rush, over Eid: the same reply speed. No message sits unanswered until the morning.
Does not make things up
If it does not hold the fact, it says it will check and hands over, rather than inventing a price or a time. That rule is built into the system, not a prompt.
Where it works
The same agent on every channel, with the same knowledge of your restaurant. Connecting a channel is one flow in the Shihab console: sign in with the Facebook account that manages the page, pick the page, done.
- WhatsAppA WhatsApp Business number for the restaurant: orders and questions, and you can keep using the same number in the WhatsApp Business app.
- MessengerFacebook page messages, still where most restaurant orders in Palestine arrive.
- InstagramDirect messages to the Instagram account linked to the restaurant's page.
- Online ordering pageA full menu with photos, prices and delivery areas on your own link. No app to install and no commission on every order.
Why an Arabic-first product matters here
Off-the-shelf auto-reply tools are built for English and for menus of buttons: press 1 for the menu. That is not how a customer in Palestine writes. They write «بدي وجبة بروست توصيل عالطيرة» or «b3dni wasalni», and they expect an answer in the same register. Shihab was built for that from the start: Palestinian Arabic, local area and landmark names, the shekel, and each branch's real opening hours.
Common questions
Do I have to change my number or my page?
No. The same Facebook page and the same Instagram account. For WhatsApp there are two options: a new number, or the number already in your WhatsApp Business app, which keeps working on the phone.
What happens when Shihab does not know the answer?
It does not guess. It says it will check, and hands the conversation to a person with the full context, so the customer never repeats themselves.
Who sets the prices and the delivery fees?
You do. Prices, sizes, add-ons and the fee for each area come from your own data, and the total is computed in code. Shihab cannot discount or change a price.
Can I see the conversations and step in?
Yes. An Arabic and English console shows every conversation as it happens. You can take over at any point, pause the agent on one conversation or on a whole channel, and follow orders and their status.
Can I start with only a share of the messages?
Yes. You can send a percentage of conversations to Shihab and leave the rest with your staff exactly as they are, then raise the percentage as you get comfortable.
Which languages does it speak?
Colloquial Arabic, Palestinian and Levantine, is the primary one. It answers in English to customers who write English, and it understands Arabic typed in Latin letters.
Try it on your restaurant
We are onboarding new restaurants in Nablus, Ramallah and nearby cities. Send us the restaurant's name and the link to its page and we will come back to you.