Shihab on Instagram: direct messages get answered too
Food photos on Instagram bring messages, and messages get lost. Shihab answers them with the same knowledge of your menu, prices and delivery.
What you need
- A professional Instagram account for the restaurant.
- The account linked to the Facebook page.
- Message access allowed in the Instagram app.
After that it connects from the Shihab console with the same sign-in as Messenger. You can connect both in the same click.
What it does
- Answers menu, price and size questions from your own data.
- Answers delivery areas, fees and opening hours.
- Takes the order, shows the total and sends a status link.
- Hands over to a person when it should, with the full conversation.
- The same single inbox as Messenger and WhatsApp: not one more place to watch.
Common questions
Does it answer story replies?
A story reply arrives as a direct message, so Shihab sees it and answers it like any other message.
Does it answer comments on posts?
No, direct messages only. Comments stay with your team.
Do I have to give you my Instagram password?
No. The connection goes through Meta with the Facebook account that manages the page, and nobody sees a password.
- How Shihab worksFrom connecting to the order reaching the cashier.
- Shihab on MessengerFacebook page messages.
- Shihab on WhatsAppA WhatsApp number for the restaurant.
Getting more Instagram messages than you can answer? Talk to us.