Shihab on Messenger: no page message left unanswered
Messenger is still where most restaurant orders in Palestine arrive. The problem is not that there are few messages, it is that there are many, they repeat, and they all come at once.
Why Messenger in particular
A restaurant page that is years old has thousands of conversations, and most of them are the same ten questions. At the dinner rush one person has to answer dozens of threads, add up totals, check a delivery fee and write the order down. Shihab takes that load, and your staff keep the cases that need a decision.
What it does on the page
- Answers menu, price, size and add-on questions from your own data.
- Answers which areas you deliver to, at what fee, and each branch's hours.
- Takes the whole order and shows the total before confirming.
- Sends a link the customer can follow the order's status on.
- Hands complaints and special requests to a person with the full conversation.
- Replies on the same page under the same name, with nothing changing for the customer.
Connecting
One sign-in
In the Shihab console: connect Messenger, sign in with the Facebook account that manages the page, pick the page. Permissions come from Meta directly.
A test message
The console gives you an m.me link, a QR code and a test code. Send the message from your phone and see Shihab's reply before any customer does.
Gradual rollout
Start with a share of conversations going to Shihab and the rest to your staff, then raise it as you get comfortable.
Common questions
Do you read my old messages?
Shihab replies to conversations that start after connecting. The page's archive is used, with the owner's agreement, to test the quality of the replies before going live.
What if my staff reply before Shihab?
There is no double reply: as soon as a person writes, Shihab steps back on that conversation. You can also pause it for a while, or for good, on any thread.
Does it reply to comments too?
This is for direct messages. Comments stay with your team.
Does the customer know they are talking to an assistant?
Shihab does not pretend to be a member of staff. It introduces itself as the restaurant's assistant and hands over as soon as the customer asks.
- How Shihab worksFrom connecting to the order reaching the cashier.
- Shihab on WhatsAppA WhatsApp number for the restaurant.
- Shihab on InstagramInstagram direct messages.
More page messages than staff to answer them? Send us the link to your page.