A new number for the restaurant
A number dedicated to orders, separate from the manager's phone. Connected from the console: display name, number, and the verification code sent to it.
Shihab on WhatsApp: answer customers and take orders
WhatsApp is where customers now expect an instant reply. Shihab answers on your restaurant's number in the customer's own dialect and finishes the order without anyone waiting.
What happens on the number
- How much is the broasted meal: a price from your menu, not from memory.
- Do you deliver to Ein Munjed: an answer from your own area table, with the fee when you have recorded one.
- Are you still open: from the branch's hours, and it says so when the hours are not confirmed.
- Two crispy meals, one spicy, for delivery: a complete order with add-ons, total and address.
- Where is my order: a link to the order's status.
- A complaint or a special request: handed to a person with the full conversation.
A new number, or the one you already use
Your existing WhatsApp Business number
The number your customers already have stays the same, and the WhatsApp Business app keeps working on the phone alongside Shihab on that number.
Either way the connection is made from the Shihab console directly with Meta. No token to copy, no script to install, and nobody outside reads your messages.
WhatsApp's rules, and how we respect them
WhatsApp has real rules, and anything that ignores them puts the number at risk. The main one: more than 24 hours after the customer's last message you cannot send free text, only a template Meta approved. Shihab handles that rather than ignoring it: ordinary replies inside the window, an approved template outside it, never a free message that gets rejected.
- The number's status and quality rating are visible in the console.
- A customer who stops the messages is respected.
- No bulk sends and no bought lists: Shihab replies to people who wrote to you.
Common questions
Can I still use WhatsApp from my phone?
Yes, if you keep your existing number. The WhatsApp Business app keeps working, and you can step into any conversation whenever you want.
How do I turn the automatic replies off?
From the console: pause Shihab on one conversation or on the whole number in one click. Messages keep arriving as normal.
Does it reply to voice notes?
The channel is text first. Messages it cannot handle are passed to a person instead of being left unanswered.
Can I test it before customers see it?
Yes. After connecting, the console gives you a link, a QR code and a message with a test code, and shows you the reply. There is also a test mode in which orders do not reach the kitchen.
- How Shihab worksFrom connecting to the order reaching the cashier.
- Shihab on MessengerFacebook page messages.
- Shihab on InstagramInstagram direct messages.
Want a WhatsApp number that answers and takes orders? Send us the restaurant's name.